Notts County have enhanced their supporter liaison operations by appointing two new supporter liaison officers, with a third to follow.
Well-known supporter Dougie Pullen will be joined by ticket office manager Tim Bradd to form the new-look team. Their first task will be to recruit a supporter chosen by the fan base to complement and complete the group.
The supporter liaison officer (SLO) role in clubs was introduced by the EFL in 2012, and has been undertaken by various club employees since this time.
However, Notts CEO Jason Turner is keen to develop closer links with supporters and feels their involvement in this role is pivotal to that.
He said: “All clubs in the EFL have SLOs - some employees, some fans and some a mix of both. I believe having the right blend of people will give this function the best chance of success.
“Dougie is a popular supporter who rarely misses a match, home or away. He will provide constructive challenge.
“Tim is well known to our fan base as the face and voice of our ticket office and is well respected both internally and externally.
“The supporter-nominated third person will finalise the team, and I very much look forward to working with them.”
The SLOs’ responsibilities will be to act as a point of contact for supporters and supporter groups, to liaise with the club's management with regard to supporter issues, and to build and maintain dialogue between fans of Notts and the club itself.
In his new role, Dougie will promote understanding, cooperation and partnership between Magpies fans and the club.
He commented: “I am honoured, excited and very much looking forward to playing a part in helping the club on its journey.
“My small team will cover a variety of roles, including being key contacts for supporters and associated groups, developing an understanding of all relevant matters affecting the club and supporters such as ticketing, travel arrangements, communications and stadium issues, and gathering feedback via surveys and other means to identify key issues and opportunities, communicating these to the club.
“Over the next couple of weeks we will add to our team and then finalise our working practice with the club, having first looked at case studies of other clubs and liaised with their SLOs and the Football Supporters’ Federation."
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