Notts County is looking to appoint a Supporter Liaison Officer on a voluntary basis...
This role has been introduced by all professional football clubs throughout Europe.
Under UEFA Club Licensing Regulations, Clubs across Europe are required to appoint a Supporter Liaison Officer (SLO) to ensure proper and constructive discourse between the Club and its supporters. The introduction of this UEFA licensing requirement constitutes a new landmark in Club– Supporter relations and emphasises the importance which UEFA attaches to dialogue and communication between the Club and supporters.
This is a valuable and challenging appointment for an individual who has the long term interests of the Club and its supporters at heart and possesses the attributes and skills comparable with the duties involved.
Notts County is already extremely proactive in engaging with its supporters through the Notts County FC Official Supporters’ Association (NCFCOSA) and the creation of the SLO role offers an additional channel of communication which will enhance the existing fan engagement.
Applications for the post should be submitted in writing with attached CV to Chantelle Gibson, HR Manager, Notts County FC, Meadow Lane, Nottingham, NG2 3HJ or by email hr@nottscountyfc.co.uk
The closing date for applications is Monday 4 August 2014.
JOB DESCRIPTION
Job title: Supporter Liaison Officer, Volunteer role
Reporting line: Director and CEO, NCFCOSA
Purpose and objectives of role:
This is an opportunity to participate in a new initiative at the Club, defined by a closer partnership and engagement with supporters. The aim of the volunteer Supporter Liaison Officer (SLO) is to build and maintain dialogue between supporters of Notts County FC and the Club itself. Promote co-operation, understanding and partnership between Supporters and the Club to bring improvements to all aspects of their interaction and activities. 12 month period (2014/15 season 1 August 2014- 31 May 2015)
KEY RELATIONSHIPS
Internal:
All Club Staff, especially the Board of Directors and Media Team.
External:
Individual supporters, NCFCOSA, wider game groups and other club SLOs
Overview:
The successful candidate will be given every assistance to achieve success:
- Receive an official NCFC email address
- Be invited to relevant internal management meetings at the Club
- Have access to supporter feedback
- Participate in planning prior to key events
- Get access to and support from personnel within the Club
- Have a complimentary seat for all Notts County FC fixtures, home and away
- Operate a Club SLO twitter account
KEY TASKS
The SLO will be expected to:
Home Matchday:
- Gather feedback (formally and informally) from all supporter sections as a matter of routine at each match day
- Be on duty and visible at Meadow Lane Stadium to provide information, help and support to fans, as required
Away Matchday:
- Gather feedback (formally and informally) from all supporter sections as a matter of routine at each match day
- Be on duty and visible at the away ground to provide information, help and support to fans as required
Ongoing:
- Identify key issues and opportunities and communicate these to the Club
- Communicate key information to/from supporters and other stakeholders (through a variety of media, and including face-to-face meetings) including Twitter and fans’ forums, as required
- Develop an understanding of all relevant matters affecting the Club and Supporters (including, but not limited to, stadium safety matters, ticketing arrangements, travel arrangements, banner policy, catering etc.)
- Support endeavours to continually improve relationships affecting the Club and its Supporters
- Establish and maintain communications with SLOs at other clubs and with other fans
- Actively seek out ‘best practices’, ‘benchmark’ clubs and other opportunities to engage, promote and improve supporter understanding and sentiment of what happens at the Club
- On occasion, represent Notts County FC at relevant external meetings and fan forums
- Provide and update reports to NCFCOSA
- Be the initial contact point to deal with concerns raised by supporters/Club e.g. fan behaviour/complaints
WHAT TYPE OF PERSON ARE WE LOOKING FOR?
- Passionate, knowledgeable, confident and outgoing Notts County FC supporter
- Deep love for the Club, knowledge of its heritage and with a finger on the pulse of supporter opinion and feelings
- Good reputation
- Shares the Club’s values and vision
- Strong record of attendance at both home and away fixtures
- Professional and organised approach
SPECIFIC COMPETENCIES
- Ability to build relationships with a broad cross section of supporters ages/backgrounds
- Good communicator
- Ability to present arguments; factor in key information and produce reasoned ideas and thoughts
- Ability to use email, twitter, Facebook, social media, draft written correspondence, present at meetings
Applications for the post should be submitted in writing with attached CV to Chantelle Gibson, HR Manager, Notts County FC, Meadow Lane, Nottingham, NG2 3HJ or by email hr@nottscountyfc.co.uk
The closing date for applications is Monday 4 August 2014.