12:32 15 February 2012
A guide for disabled supporters wishing to attend at match at Meadow Lane…
DISABLED SUPPORTERS INFORMATION BREAKDOWN
1.0 Ticket Information
2.0 Car Parking
3.0 Designated Areas For Wheelchair Users
4.0 Wheelchair Hire
5.0 Soccersight Descriptive Commentary
8.0 Further Disabled Information
8.1 Wheelchair Dependant Supporters
8.2 Hearing Impaired Supporters
8.3 Supporters With Learning Difficulties
8.4 Ambulatory Disabled Supporters
8.5 Supporters With Infirmities
10.0 Contact Information
11.0 Disabled Supporters Policy
1.0 TICKET INFORMATION
The club operates a specific non-discriminatory ticketing policy for disabled supporters and will ensure that the scheme does not differentiate between disabled people with differing impairments.
The club does not offer a concessionary ticket rate solely on the grounds of a supporter being disabled. Season concessions will continue to be given on an age related basis
Opportunities for disabled supporters to attend away matches are limited by the allocation received from the away club.
The designated disabled liaison officer will carry out co-ordination of the sales of these tickets.
The latest ticketing information can be found by clicking here or by calling 0115 9557 204.
The club reserves the right to request 'proof of a disability' before issuing any tickets. Such proof shall include a letter stating receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component), receipt of either the Severe Disablement Allowance or a personal letter from a GP.
Receipt of a blue badge will not be considered sufficient proof of disability.
2.0 CAR PARKING
The club has six parking spaces allocated to its disabled supporters.
Car parking for away supporters is situated in the Meadow Lane Car Park which is 25 Meters from the Jimmy Sirrel Stand. Home Supporters can be request spaces in the Derek Pavis or Iremonger road car parks but these spaces are taken up fast, strictly on a first come first serve basis.
Applications should be made to the club on a seasonal basis but can be booked for individual match days at least 48 hours in advance.
The club would ask that supporters recognise that there is only a limited number of places available and it will not be possible to accommodate everyone who has a blue
Supporters will also be expected to produce their disabled parking badge on request.
For information about disabled parking availability for upcoming matches, please call 0115 9557 241.
3.0 DESIGNATED AREAS FOR WHEELCHAIR USERS
The club has designated areas for wheelchair users, who are advised to purchase tickets at least 48 hours in advance if they do not hold a season ticket, as the club has limited spaces available.
A breakdown of wheelchair spaces available can be found below:
Wheelchair Users (Designated Areas)
34 Home Supporters: Wheelchair areas are all currently ground level.
Situated in the Derek Pavis Stand and Haydn Green Family Stand
10 Away Supporters: Wheelchair areas are all currently ground level.
Situated in the Jimmy Sirrel Stand
For health and safety reasons, users of both manual and powered wheelchairs are required to be accompanied by a personal assistant.
Personal assistants are seated within designated areas.
Supporters with other disabilities are able to take up a place anywhere in the stadium.
A commentary service is provided by the club, with full details available in 5.0.
4.0 WHEELCHAIR HIRE
The club has a wheelchair available for hire on match days for those supporters who have a need of a wheelchair because of a temporary disablement.
There is no charge but a donation to the Notts County Disabled Supporters Association (NCDSA) would be welcomed.
Supporters wishing to use the wheelchair are advised to contact the ticket office on 0115 9557 204 for availability.
5.0 SOCCERSIGHT DESCRIPTIVE COMMENTARY
We have a dedicated commentary service, which is carried out on a voluntary basis and therefore has to be booked at least two weeks in advance.
There are 10 headsets available for visually impaired supporters or, alternatively, two match day radios.
The club has three accessible toilets based in the Derek Pavis Stand, Family Stand and the Jimmy Sirrel Stand for away supporters.
Matchday catering for disabled supporters is provided within the stadium. However, certain areas of the stadium do not have catering facilities suitable for those with mobility difficulties and it is therefore advised that for these particular areas, disabled supporters either bring along a personal assistant or notify the nearest steward who will be happy to provide assistance.
Other facilities, which come under the general heading of catering, such as bars, executive lounges, are accessible to disabled people by means of a lift and stair lift.
In these areas waitress service is provided.
8.0 FURTHER DISABLED INFORMATION
Further information about specific disabilities can be found in this section.
8.1 WHEELCHAIR DEPENDENT SUPPORTERS
The club has a limited number of facilities for wheelchair dependent supporters and their personal assistants in all areas of the ground with the exception of the Spion Kop Stand.
Wherever possible the club will make suitable alternative arrangements for those wheelchair dependent supporters wishing to attend matches with their families.
Wheelchair dependent supporters will be offered the opportunity of being seated in appropriate areas of the stadium by purchasing tickets in advance and reserving a seat.
Tickets for supporters in this position should be purchased at least 24 hours in advance.
Supporters wishing to apply for season ticket places in the designated areas should contact the ticket office on 0115 9557 204.
8.2 HEARING IMPAIRED SUPPORTERS
Supporters with impaired hearing can be accommodated in the stadium by various means.
Unfortunately the club does not have induction loop equipment so it is strongly recommended that each hearing impaired person attending a match at Meadow Lane is accompanied by a person aged 16 or over who is fully able to support their needs in the event of an emergency.
8.2 VISUALLY IMPAIRED SUPPORTERS
The club is able to accommodate supporters with visual impairment in all parts of the ground but the club recommends that each visually impaired person attending a match at Meadow Lane should be accompanied by a person aged 16 or over who is fully able to support their needs in the event of an emergency.
On match days information will be carried via the public address system.
Visually impaired supporters wishing to attend a match aided by their guide dog should contact the club in advance for all relevant information.
Measures will also be taken to ensure that the welfare of the guide dog is preserved.
8.3 SUPPORTERS WITH LEARNING DIFFICULTIES
Supporters with learning difficulties can be accommodated in the stadium by various means, as it is normally possible for them to use ordinary stand accommodation.
If, for whatever reason, any person with a learning difficulty feels that ordinary stand accommodation would be unsuitable for them, they should contact the club on 0115 9557 204 for further information.
8.4 AMBULATORY DISABLED SUPPORTERS
The club recognises that there are considerable numbers of people in the community who use wheelchairs mainly for outdoor mobility purposes but are not necessarily confined to their wheelchair.
Ambulatory disabled supporters will be offered the opportunity of being seated in appropriate areas of the stadium by purchasing tickets in advance and reserving a seat.
It will also be necessary for the ambulant disabled person to provide qualifying documentation relating to their condition in order to qualify for a reasonable adjustment.
The club also recognises that disabled people have families and indeed may wish to attend a match as a family and therefore the club will provide designated ambulatory seats for families on request within the Haydn Green Family Stand.
8.5 SUPPORTERS WITH INFIRMITIES
Supporters with certain conditions can sometimes have difficulty accessing seats in some parts of the stadium.
The club recognises that elderly people now form a larger part of the population than younger people and the club wishes to make sure that our elderly supporters are able to continue to attend matches whenever possible.
The club therefore recognises that some of its longest serving supporters with infirmities may require seating in an appropriate area of the stadium.
All supporters with infirmities who require seats in appropriate areas are requested to purchase tickets and book seats 48 hours in advance by calling 0115 9557 204.
Notts County Football Club: www.nottscountyfc.co.uk
Level Playing Field: www.levelplayingfield.org.uk
Association of Wheelchair & Ambulant Disabled Supporters: www.awads.co.uk
10.0 CONTACT INFORMATION
Disabled Liaison Officer - David Deighton
Address: Notts County FC, Meadow Lane, Notingham, NG2 3HJ
Tel: 0115 9557 204
11.0 DISABLED SUPPORTERS POLICY
The club has an Equal Opportunities Policy and opposes all forms of unlawful or unfair discrimination on the grounds of disability.
The club has a designated disabled liaison officer who can be contacted on 0115 9557 204.
The club recognises that not all of its facilities are fully accessible to disabled supporters and confirms that it is committed to making the necessary reasonable adjustments described by the Disability Discrimination Act 2005 and its relevant codes of practice to ensure full compliance with legislation.
Those supporters requiring access to one of our designated areas are advised to purchase tickets in advance if they do not hold a season ticket as the club has limited space available.
The club's designated disabled liaison officer works closely with the head of operations and Notts County Disabled Supporters Association and advises the club on issues which are of particular concern to disabled supporters.
A person has a 'disability' if he/she has a physical or mental impairment, which has a substantial and long-term adverse effect on his/her ability to carry out normal day-to-day activities.
A 'designated area' is any area (including specific seats within the stadium) that the club shall at its sole discretion determine as being available for disabled people .
A 'reasonable adjustment' in this context shall include (but is not limited to) the need to use a wheelchair bay or the need to bring a personal assistant.